Terms of use.

General

Welcome to the website of Mavrik Studio ("Mavrik", "the business", "we") at marvikstudiotech.com ("the site"). These terms set out the conditions for using the site and for buying services through it or after contacting us.

Using the site, ordering a service or making a payment means you agree to these terms and to the privacy policy. If you do not agree, please do not use the site or make a purchase.

If these terms conflict with a written quote or agreement signed or approved with a specific customer, the quote or agreement prevails on the matters it covers — provided it does not reduce the customer’s rights as a consumer under the law.

Our services

Mavrik provides digital services only, including:

• Website design and development for businesses — brand sites, service sites and custom-built websites.
• Focused landing pages for campaigns and sales.
• Advanced interactive websites — animation, real-time 3D and scroll experiences.
• Full mobile optimisation and multi-language support (Hebrew, Arabic and English), including right-to-left layouts.
• Basic search-engine foundations (SEO), WhatsApp, forms, maps and social integrations, depending on the package.
• Launching the site, plus support and maintenance as needed within the agreed service scope.

What each package includes (number of pages, languages, revision rounds and features) is listed on the packages and pricing section. Anything beyond a package is priced separately and only carried out after the customer approves it in advance.

Orders and payment

• All prices on the site are in new Israeli shekels and include VAT where the business is required to charge it.
• Pay in full: one payment of the package price.
• Installment plan: 12 equal monthly credit-card payments. The installment plan total is 120% of the one-time package price plus a 4% installment fee (for example: a ₪4,000 package has an installment plan total of ₪4,992, i.e. 12 × ₪416). The one-time price, the installment plan total and the monthly payment are all shown in full before you pay.
• Domain (optional): at checkout you can add a domain for 5% of the amount you pay (for example: ₪200 on a ₪4,000 one-time payment). It is charged only if you tick it, and the final amount is shown before you pay.
• Payment is made on the secure payment page of the payment processor PayPlus, by credit card or other payment methods if shown there. Card details are entered with the processor only; they never reach us and are not stored by us.
• A transaction confirmation and receipt are sent to the email address entered at payment.
• Before paying, you must actively confirm that you have read and agree to these terms and the privacy policy.
• Purchases are for people aged 18 or over, using a valid payment method they are authorised to use.
• Third-party costs a project may need (such as a domain, hosting, or paid software, font or image licences) are not included in the package price unless stated otherwise or added at checkout, and are shown to and approved by the customer in advance.

Service delivery policy

What you receive

A website or landing page designed and built specifically for your business, according to the package purchased: design, development, mobile and desktop optimisation, the languages and features included in the package, basic SEO foundations, and launch.

How the service is delivered

1. Order confirmationAfter payment you receive a transaction confirmation, and we contact you to schedule a kickoff call.
2. Kickoff and materialsTogether we define goals, structure and content, and we send an organised list of the materials needed (texts, logo, images, business details).
3. Design and approvalWe present a design direction for your approval. Revisions are made within the number of revision rounds included in the package.
4. DevelopmentWe build the site, adapt it to every screen and the chosen languages, and connect the tools included in the package.
5. Preview and testingYou receive a private link to review the site and send final comments before launch.
6. Handover and launchThe site is published on your domain, or the files and access are handed over to you, as agreed. You are notified of the handover in writing.

Estimated delivery times

Delivery times are estimates, counted from the date we receive all the materials and information needed to start. Timelines depend on the customer’s cooperation — providing materials, information, approvals and feedback on time. Delays on the customer’s side, or changes to requirements during the work, may extend delivery accordingly. A more precise date is set together at the kickoff call.

If it turns out we cannot meet the timeline for reasons within our control, we will tell you promptly, and you will have the rights set out under Cancellations and refunds and by law.

Our responsibility

Site content

Mavrik is responsible for the content it publishes on the site and works to keep it accurate and up to date. The content presents the business and its services and is not professional advice. Some projects shown on the site are concept projects built to demonstrate our capabilities for fictional brands; they are not work done for clients.

Development and services

Mavrik is responsible for performing the services professionally and with reasonable skill, according to the agreed scope. Sites are built to work in the current versions of common browsers (Chrome, Safari, Edge and Firefox) on desktop and mobile.

Sales through the site

Mavrik is responsible for the services sold on the site and the prices shown there. Payments are processed by PayPlus on a secure payment page, under its terms.

Delivering the purchased service

Mavrik is responsible for delivering the purchased service, according to the agreed terms and the delivery policy above. If we do not deliver the purchased service, you are entitled to cancel and receive a refund as set out under Cancellations and refunds.

Content and materials provided by the customer

The customer is responsible for the content, information, images, logos and materials they provide for the site, and confirms they hold the rights and permissions to use them and that they do not infringe the rights of others or the law. The customer is also responsible for the accuracy of the business information shown on their site (such as prices, opening hours, promotions and terms of sale). Mavrik may decline to include content that appears unlawful or offensive.

Limitation of responsibility

• Mavrik is not responsible for faults, outages or changes in third-party services outside its control — such as hosting and domain providers, payment processors and external platforms.
• Mavrik is not responsible for changes made to the site by the customer, or anyone on their behalf, after handover, or for their consequences.
• Mavrik does not guarantee specific business results, such as sales volume, enquiries or ranking in Google search results.
• These limitations apply to the extent permitted by law and do not reduce any responsibility that cannot be limited or excluded by law, including consumer rights under the Consumer Protection Law.

Cancellations and refunds

Your right to receive the service

The customer is entitled to receive the service they purchased, according to the agreed terms (the package chosen, the quote or the order confirmation).

If Mavrik does not provide the service

If Mavrik has not provided the purchased service, or has breached its obligations to the customer, the customer may cancel the transaction and receive a refund according to the law and the agreement between the parties — with no cancellation fee. The refund covers the amount paid for the part of the service not provided.

Cancellation by the customer — 14 days

Under the Consumer Protection Law, 5741-1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010, a transaction made at a distance (for example on the site, by phone or on WhatsApp) may be cancelled within 14 days of the transaction date or of receiving the document setting out the transaction details — whichever is later.

• For such a cancellation Mavrik may charge a cancellation fee of up to 5% of the transaction price or ₪100 — whichever is lower.
• If, at your request, we started providing the service before the cancellation, you will only be charged for the part of the service actually provided up to the cancellation, as far as the law allows, and the rest will be refunded.
• Senior citizens (65 and over), people with disabilities and new immigrants (within 5 years of receiving status) may cancel a distance transaction within 4 months of the transaction or of receiving the document setting out its details, if the transaction included a conversation between the business and the consumer (including by electronic communication), subject to presenting an appropriate certificate.

Cancellation after the statutory periods

Cancellation after the periods above follows the agreement between the parties. In every case you will only be charged for work actually done up to the cancellation and for third-party costs you approved in advance that were already incurred for you (such as a domain registered in your name), and the rest of the amount paid will be refunded.

How to cancel

You can give notice of cancellation in any of these ways, without giving a reason:

• By phone: 050-672-3217
• On WhatsApp: 050-672-3217
• By email: mavrikstudio@outlook.com
• Through the contact form on the site (topic: "Cancellation request")

To help us handle it quickly, include your full name, phone or email, and details that identify the transaction (such as the payment date and the package). We will confirm receipt of your cancellation notice in writing.

When and how refunds are made

• Refunds are made within 14 days of receiving the cancellation notice, to the same payment method used (for a credit card — cancelling the charge or crediting the card).
• On an installment plan: future payments are cancelled, and the refund is calculated on the amounts actually paid.
• Mavrik will send the customer a copy of the credit note where the law requires it.

Intellectual property

• Once payment is complete, the customer receives the right to use the site and the deliverables built for them, for their business.
• Mavrik keeps its rights in its tools, general code components and professional know-how, which it uses across projects.
• Third-party components (such as fonts, code libraries and licensed images) are subject to their own licence terms.
• Mavrik may show the project in its portfolio unless the customer asks otherwise in writing.
• All content on this site — design, text, graphics and code — belongs to Mavrik and may not be copied without written permission.

Support after handover

After handover Mavrik provides support as needed, within the agreed service scope — fixing faults in the site we built and answering questions about using it. Support is not unlimited: changes, additions and new work beyond the agreed scope are priced separately and carried out after your approval, or under a monthly maintenance plan if one was purchased.

Privacy

Information you give us is kept and handled according to the privacy policy and the Protection of Privacy Law, 5741-1981. Card details are entered with the payment processor only and are not stored by us.

Changes, governing law and jurisdiction

• Mavrik may update these terms from time to time. Each transaction is governed by the version in force when it was made.
• These terms and the use of the site are governed by the laws of the State of Israel, and the competent courts in Israel have jurisdiction, in accordance with the law.

Contact

For any question about these terms, an order or a cancellation: Phone: 050-672-3217 · WhatsApp: 050-672-3217 · Email: mavrikstudio@outlook.com, or through the contact page.